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Client Testimonials

Client Testimonials & Home Care Reviews

At Home Care Assistance of Edmonton, we believe in providing superior service to all of our clients. Our commitment to excellence and strong reputation as the live-in specialists make us the premier home care company in the Edmonton, AB Metropolitan Area. Watch our video testimonial and read what our clients are saying about the quality of our care:
 

From 19 reviews
Marcy Pelesey

I cannot express how appreciative I am for Zareena and her team for supporting my family during the recent loss of my father. My Mother has Alzheimer's and I wanted her to attend my father/her husband's funeral so I reached out to Zareena …

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Response from business owner

Hi Wendy, thank you for the opportunity to assist – we are very grateful to have met your mom. Wishing you and your mom all the very best.

via Google
Duarte Resendes

Zareena, is a beautiful Individual Inside & out. When I had no one to turn to and required some assistance, her door was always open without hesitation. Zareena is an individual who listen's, understands and cares for people with passion. …

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Response from business owner

Hello Mr. Resendes, thank you very much for review. We appreciate your comment and feedback. As long term services Manager of care, I have great pride in serving our community. Our passion is assisting and lending a hand to help family caregiver's feel support. Thank you again have a wonderful week.

Best regards,

Zareena Ali – Home Care Assistance Edmonton

780-40-7337

via Google
John Revolt

The biggest gift for my birthday I got is the wonderful team the compassion and understandings that all we need in these life 🙂

Anouar

Response from business owner

Anoar thank you for the feedback. Caregiving without compassion and understanding is just a job. This team is very special. We do our very best to make a difference even if the difference is wishing happy birthday to make your special day a little bit brighter.

Even our client's suffering from dementia may not even remember or realize the role a caregiver plays in their life and in the lives of their families. Birthdays are special times to remember those who mean a lot to us Thank you again.

via Google
Shannon Hall

Home care assistance of Edmonton is the best place that I can think of if you're in need of help my husband has 4th stage dementia and I cannot save what I would do without home care assistance of Edmonton for absolutely phenomenal and I am…

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Response from business owner

Hi Shannon ( Christine) thank you. Looking forward to continuing to assist you.

via Google
Sheri Breckenridge

Zareena and her team helped my family navigate through an incredibly tough time. Without their constant care and compassion, we would not have been able to fulfill my mother's wishes to remain at home during the final stages of her battle …

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Response from business owner

Sheri, thank you for faith in our staff and unique service model of Home Care Assistance we truly appreciate your feedback

It was a pleasure to serve your mom – and grant her wishes. Much thanks.

Zareena Ali

via Google
Cassie Greene

Home Care Assistance Edmonton not only looks after their clients with golden gloves but any body that has or had been in contact with Home Care Assistance Edmonton will agree that Zareena the owner runs a friendly and family-like business, …

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Response from business owner

Hello Cassie, thank you for your feedback I am honored by the comments.

With best wishing – big hug 🙂 . thank you.

Zareena Ali

Home Care Assistance Edmonton

via Google
Val Thornton

Getting started always seems so daunting but the HCA was so sweet, fit in so well that it feels like she's part of the family already.

Response from business owner

Hi Val, thank you so much for the kind words, it is a pleasure to provide you with the best match – love the idea you are at peace and enjoying you care – best regards Zareena.

via Google
Sonia Collis

If you are looking for quality, sufficient & compassionate care for you loved ones, Home care assistance is the place. Zareena and her team work one on one with clients and there families to ensure that all day to day needs are met. I …

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Response from business owner

Thank you Sonia – we work each and everyday tirelessly – we do all we can to make a positive difference in lives of our clients.

via Google
Normagene Leskiw

Looking for top quality care for your family member/friend? Home Care Assistance Edmonton is your BEST choice! I have been working for Home Care Assistance Edmonton for only 3 months and the entire team is wonderful. We are one big family, …

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Response from business owner

Thank you Normagene, you have added a amazing sunshine in the lives of our clients, its caring caregiver like you that make such a difference in the quality of live for our clients – while providing peace of mind for families.

via Google
Mosa Ahmet

Excellent Home Care Service Providers

Response from business owner

Hi Mosa,

Thank you for your review – really appreciate the feedback – have a wonderful day and week.

Our passion for caring and care matching – providing full support to our caregiver in the field – lends to caregivers appreciation.

Zareena Ali

Home Care Assistance Edmonton

via Google
Debbie Anson

Zareena and her staff have been amazing through a very difficult time. I would not have been able to navigate this without them. I called...interviewed and had someone in the house within 24 hrs! I can’t say enough about how kind and caring…

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Response from business owner

Thank you Debbie for the opportunity to serve you and your family – it was an amazing journey we all learned so much during this time – we are grateful for the opportunity to be of assistance.

via Google
Zuzan H

I am so proud to be part of a team who make a huge difference in the lives of our seniors. Not only is the care that’s provided on a professional level, It is heart felt, compassionate, honest and reliable. “Changing the way the world ages…

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Response from business owner

Hi Zuzan, we are honored you have joined our team, Your passion and perseverance has provided families with amazing support for their loved ones.

Best wishes for an amazing future! Big hug

Zareena Ali

Home Care Assistance Edmonton

780-490-7337

via Google
Devona Rose

Amazing !!! , looks almost new Wow-such gracious people, and hard working.Worth every penny ( nickel)

via Facebook
Mahendra Thaker

Home Care Assistance staff provided excellant care to my sick wife during her illness.Zareena and her staff went extra mile to see that the patient is comfortable and well taken care off. Patient service is their bottom line. I highly …

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Response from business owner

Hi Mr. Thaker, Thank you for such kind words, I am glad we have made such a positive difference in ensure you and your family had support with a caring caregiver – we appreciate the chance giver to serve your needs. All the very best wishes for the future. Hope we can assistance again when need arises.

via Google
Shami Govindasamy

Cant say enough good things about the owner Zareena and this company

We are so happy to find the perfect companionship for our Mom

Homecare Assistance stands alone in this field & they really care about the clients, cant recommend them …

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Response from business owner

Thank you Sham for continuing to stay with Home Care Assistance Edmonton – we love visiting your mom weekly – she is a bright sunshine.

via Google
Mark Carson

WOW! Great webpage/FB material & I will write to ZAREENA soon. I think it is a FABULOUS idea to offer improved services at the Newcastle Shopping Centre soon. Sending best wishes to all of ALBERTA's PIONEERS who have worked so hard to make …

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via Facebook
Judy Wales

I recently had a total shoulder replacement surgery. I needed some help with home making activities as I am required to be in a sling for 6 weeks. I contacted Zareena Ali at Home Care Assistance. She came to my home to meet with me, discuss…

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Response from business owner

Hi Judy – Hope everything is going well for you. We were please to assist you – we were an amazing thoughtful client.

We are here should any need arise again 🙂

via Google
jim jones

Required services for my parents and was overwhelmed with amount of care they now needed. Zareena and Zain were incredibly helpful and able to meet and speak with me when ever I needed. They provided me with many options and resources to …

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Response from business owner

Thank you Jim – truly enjoyed reading the positive review -

via Google
S. D.

The people that work here are very customer orientated. Very friendly and helpful. They are experienced and this is proven in their level of professional care.

Response from business owner

Thank you Sedzida – for your feed back – the future of our client in safe hands is all worth it. All the very best – have an amazing day!

Zareena Ali

via Google

I cannot express how appreciative I am for Zareena and her team for supporting my family during the recent loss of my father. My Mother has Alzheimer’s and I wanted her to attend my father/her husband’s funeral so I reached out to Zareena to have one of her team members accompany my mother from her nursing home to the church and then travel back with her to the nursing home. They treated my Mother as if she were their own, with Love, Compassion and patience! Thank you so much for the genuine compassion and care that was given to my mother on such an incredibly tough day! My family and I will forever be grateful.

— Wendy Moy, Edmonton

In November 2018, I underwent knee replacement surgery. I live in a 2 story condo and knew that I would not be able to navigate my stairs and needed help for the initial recovery phase. I interviewed several care home providers and finally settled on Home Care Assistance. My choice was mainly based on my meeting with Zareena who is the Director of Operations.

Zareena’s caretakers came in every day from 8.00 am to 8.00 pm. They provided my meals, helped me with bathing and dressing, took me to doctor’s appointments, did some light cleaning and shopping. I was totally satisfied with the level of care they provided. Perhaps what was most impressive was the personal touch provided by Zareena and Zuzan. Since I was a “temporary” client, I know that many times they had to scramble to provide me with caretakers who may otherwise have more permanent clients. They did this in an admirable fashion and I was never left wanting. Zareena or Zuzan followed up with phone calls to me almost on a daily basis. I used their service for about 3 weeks and would strongly recommend their service to anyone.

— Sam ElBadrawy, Edmonton

The owner of Home Care Assistance Edmonton is a caring individual for both caregivers and her clients. While juggling caregivers timetables with the issues that the elderly and sickly have with their health issues, Zareena has the patience that is truly incredible. Watching her with the daily issues that continue throughout the day, I am in awe of the patience of this lady. I highly recommend Home Care Assistance for all of your parents needs because they have great caregivers ready to meet all of your parents or patients needs.

— Jeannette Loiselle, Edmonton

Zareena and her staff have been amazing through a very difficult time. I would not have been able to navigate this without them. I called…interviewed and had someone in the house within 24 hrs! I can’t say enough about how kind and caring these people are.

— Debbie Ansson, Edmonton

Zareena was excellent to organize care with, quickly responsive, professional and caring. Her staff were competent, caring professionals who made a difficult time for our family more manageable.

— Deanna, Edmonton

“Home Care Assistance staff provided excellant care to my sick wife during her illness. Zareena and her staff went extra mile to see that the patient is comfortable and well taken care off. Patient service is their bottom line. I highly recommend them for any one requiring patient care.”

— Mahendra Thaker, Edmonton

“Can’t say enough good things about the owner Zareena and this company We are so happy to find the perfect companionship for our Mom Homecare Assistance stands alone in this field & they really care about the clients, can’t recommend them enough.”

— Shami Govindasamy, Edmonton

“I recently had a total shoulder replacement surgery. I needed some help with home making activities as I am required to be in a sling for 6 weeks. I contacted
Zareena Ali at Home Care Assistance. She came to my home to meet with me, discuss my needs, and match me with a care worker to give me the help I needed. This is a very friendly, caring and professional group. I feel confident that any needs I have in the
future could be fulfilled by Zareena and her staff. Thank you.”

— Judy Wales, Edmonton

“Agency staff work hard to find a caregiver match to the client. Both are long-term caregivers are terrific. Short-term subs have been great, as well. Office admins
are helpful, professional, friendly and prompt, working

well with our family and our needs.

Best care anywhere! Love all the staff – We have been blessed to find two caregivers fabulous caregivers for our father. They are now a part of our family.”

— Michele B., Edmonton

“Open, honest and friendly services from both the office staff and caregivers. They provided me with the options and services I needed at a very reasonable rate. A high quality of care with lots of value. I will
recommend to my friends and family.”

— Dennis R., Edmonton

“With compassion and professionalism, Home Care Assistance Edmonton has a wide range of support including client care to specialized care.

Companionship and community outings (groceries, appointments etc.) strive for a successful lifestyle for our clients.

As a Home Care Aid applicant (HCA), I needed to provide criminal background checks, legal right to work documentation and had executive screening from Managment, and orientation to check for honesty, kindness, and compassion.

As an HCA we were taught the exclusive Balanced Care Method, focusing on nutrition, physical activities, social engagement and positive lifestyle.

I am fortunate to use the Cognitive Therapeutic Method with my client. There is a success every day.

I am excited to participate in the Home Care Assistance University course offered by the company; this will enhance the credentials I already have.

I found communication to be the key with their phone calls, texting, emailing and newsletter.

The Operations Manager and the Client Services Manager were always available and answered in a timely manner.

Human resources and Payroll department made it easy to ask questions and get answers.

As a Caregiver, I am fully confident, that my Managers look out for my wellbeing.

I am honored that the Home Care Assistance Edmonton has chosen me to provide their high standard of care to ensure that all needs are met for the client.”

— DecolynneJo (HCA)

“I have known Zareena for more than 20 years.  As her employer, a Director for Independent Living Program, a receiver of services and as a friend. During that time she has performed all of her duties with the utmost dedication, attention to detail, personal direction and integrity. 
I would trust my life with her, and any business she runs”.

— Bill Miller, Artist, @theartmiller

I’ve known Zareena Maqbool for over 25 years, first as the administrative assistant for the in-house homecare program where I lived, later as Program Manager for Independent Living Program and now as a friend and colleague who I can’t recommend highly enough.

Her professional and personal growth over the years is nothing short than remarkable, with her competency and self-confidence a close second.

I’m certain her venture into ownership can only meet with further success and the home care field will be the winner because it’s lucky to have her”.

— Douglas Smith, RSW(retired)