Client Testimonials & Home Care Reviews

At Home Care Assistance of Edmonton, we believe in providing superior service to all of our clients. Our commitment to excellence and strong reputation as the live-in specialists make us the premier home care company in the Edmonton, AB Metropolitan Area. Watch our video testimonial and read what our clients are saying about the quality of our care:

 

HOME CARE REVIEWS

I have had the pleasure of working with Zeba at Home Care Assistance Edmonton (HCAEdm) and I wish I met them 3 agencies ago. They are the most professional of the agencies I have used in Edmonton, and yet fairly priced.

In terms of professionalism and communication, they are probably at the highest levels you will find in Edmonton. They are very thorough and have first-rate people. They listen to you and work to satisfy your requirements. However, Zeba has often gone above and beyond a few times, and at a level she did not have to and very pleasantly surprised me.

When you hire these agencies you are putting your parents’ happiness in their hands. This is very serious and you have little room for error. I have been to hell and back with other agencies in Edmonton who were simply concerned with money, not with offering to help me achieve my goals of care. With one agency the caregiver would come over and sleep on the sofa as she stated she was already tired from working too much. With another, 4 of the staff did not want to do the work as they stated the agency did not pay them enough…this is a small part of it from 4 years of daily service.

I can appreciate HCA because I have dealt with three others and know what ‘regular’ service is and now experience what I would consider ‘outstanding’ service. Frankly speaking, there is not much else for them to do that they aren’t doing, they are truly leaders of the pack. If you have any doubts, hire another firm…you’ll be back 🙂

Stefano Luca

A certain home care worker has been caring for my wife for the last two months and we are very satisfied with her. She understands how to care for people with dementia and shows considerable compassion, patience and attentiveness.

Have been dealing with Home Care Assist for approximately 1 1/2 years. Their home care workers have in most cases been good. They are extreme accommodating and have provided uninterrupted services. Would highly recommend!

— Jeanette Connelly

Excellent customer service. Over the top, caring, very accommodating, extremely helpful, very honest, trustworthy and transparent. Not easy to trust someone with your mothers care, especially when you don’t live in the same city! You CAN trust Zareena and her dedicated team that you or your loved one is in good hands. Just incredible caring people. We were blessed to find you! Thanks again for helping get my mom back up on her feet, especially during unprecedented times..without a doubt you truly care for our beloved Seniors

— Sandi Leonard

I found that Home Care Assistance readily understood my wife’s needs and made an excellent choice of care worker to attend to my wife’s needs.

— Philip Wright, Edmonton

I cannot express how appreciative I am for Zareena and her team for supporting my family during the recent loss of my father. My Mother has Alzheimer’s and I wanted her to attend my father/her husband’s funeral so I reached out to Zareena to have one of her team members accompany my mother from her nursing home to the church and then travel back with her to the nursing home. They treated my Mother as if she were their own, with Love, Compassion and patience! Thank you so much for the genuine compassion and care that was given to my mother on such an incredibly tough day! My family and I will forever be grateful.

— Wendy Moy, Edmonton

In November 2018, I underwent knee replacement surgery. I live in a 2 story condo and knew that I would not be able to navigate my stairs and needed help for the initial recovery phase. I interviewed several care home providers and finally settled on Home Care Assistance. My choice was mainly based on my meeting with Zareena who is the Director of Operations.

Zareena’s caretakers came in every day from 8.00 am to 8.00 pm. They provided my meals, helped me with bathing and dressing, took me to doctor’s appointments, did some light cleaning and shopping. I was totally satisfied with the level of care they provided. Perhaps what was most impressive was the personal touch provided by Zareena and Zuzan. Since I was a “temporary” client, I know that many times they had to scramble to provide me with caretakers who may otherwise have more permanent clients. They did this in an admirable fashion and I was never left wanting. Zareena or Zuzan followed up with phone calls to me almost on a daily basis. I used their service for about 3 weeks and would strongly recommend their service to anyone.

— Sam ElBadrawy, Edmonton

The owner of Home Care Assistance Edmonton is a caring individual for both caregivers and her clients. While juggling caregivers timetables with the issues that the elderly and sickly have with their health issues, Zareena has the patience that is truly incredible. Watching her with the daily issues that continue throughout the day, I am in awe of the patience of this lady. I highly recommend Home Care Assistance for all of your parents needs because they have great caregivers ready to meet all of your parents or patients needs.

— Jeannette Loiselle, Edmonton

Zareena and her staff have been amazing through a very difficult time. I would not have been able to navigate this without them. I called…interviewed and had someone in the house within 24 hrs! I can’t say enough about how kind and caring these people are.

— Debbie Ansson, Edmonton

Zareena was excellent to organize care with, quickly responsive, professional and caring. Her staff were competent, caring professionals who made a difficult time for our family more manageable.

— Deanna, Edmonton

“Home Care Assistance staff provided excellant care to my sick wife during her illness. Zareena and her staff went extra mile to see that the patient is comfortable and well taken care off. Patient service is their bottom line. I highly recommend them for any one requiring patient care.”

— Mahendra Thaker, Edmonton

“Can’t say enough good things about the owner Zareena and this company We are so happy to find the perfect companionship for our Mom Homecare Assistance stands alone in this field & they really care about the clients, can’t recommend them enough.”

— Shami Govindasamy, Edmonton

“I recently had a total shoulder replacement surgery. I needed some help with home making activities as I am required to be in a sling for 6 weeks. I contacted
Zareena Ali at Home Care Assistance. She came to my home to meet with me, discuss my needs, and match me with a care worker to give me the help I needed. This is a very friendly, caring and professional group. I feel confident that any needs I have in the
future could be fulfilled by Zareena and her staff. Thank you.”

— Judy Wales, Edmonton

“Agency staff work hard to find a caregiver match to the client. Both are long-term caregivers are terrific. Short-term subs have been great, as well. Office admins
are helpful, professional, friendly and prompt, working

well with our family and our needs.

Best care anywhere! Love all the staff – We have been blessed to find two caregivers fabulous caregivers for our father. They are now a part of our family.”

— Michele B., Edmonton

“Open, honest and friendly services from both the office staff and caregivers. They provided me with the options and services I needed at a very reasonable rate. A high quality of care with lots of value. I will
recommend to my friends and family.”

— Dennis R., Edmonton

With compassion and professionalism, Home Care Assistance Edmonton has a wide range of support including client care to specialized care.

Companionship and community outings (groceries, appointments etc.) strive for a successful lifestyle for our clients.

As a Home Care Aid applicant (HCA), I needed to provide criminal background checks, legal right to work documentation and had executive screening from Management, and orientation to check for honesty, kindness, and compassion.

As an HCA we were taught the exclusive Balanced Care Method, focusing on nutrition, physical activities, social engagement and positive lifestyle.

I am fortunate to use the Cognitive Therapeutic Method with my client. There is a success every day.

I am excited to participate in the Home Care Assistance University course offered by the company; this will enhance the credentials I already have.

I found communication to be the key with their phone calls, texting, emailing and newsletter.

The Operations Manager and the Client Services Manager were always available and answered in a timely manner.

Human resources and Payroll department made it easy to ask questions and get answers.

As a Caregiver, I am fully confident, that my Managers look out for my wellbeing.

I am honored that the Home Care Assistance Edmonton has chosen me to provide their high standard of care to ensure that all needs are met for the client.

— DecolynneJo (HCA)

I have known Zareena for more than 20 years. As her employer, a Director for Independent Living Program, a receiver of services and as a friend. During that time she has performed all of her duties with the utmost dedication, attention to detail, personal direction and integrity.
I would trust my life with her, and any business she runs”.

— Bill Miller, Artist, @theartmiller

I’ve known Zareena Maqbool for over 25 years, first as the administrative assistant for the in-house homecare program where I lived, later as Program Manager for Independent Living Program and now as a friend and colleague who I can’t recommend highly enough.

Her professional and personal growth over the years is nothing short than remarkable, with her competency and self-confidence a close second.

I’m certain her venture into ownership can only meet with further success and the home care field will be the winner because it’s lucky to have her”.

— Douglas Smith, RSW(retired)